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It is a framework used by a huge range of organizations to ensure IT services are fully aligned to an organizations key goals. It is termed...

In ITIL V3 the term problem refers to one or more related incidents for which root cause is yet to be identified. This ITIL glossary includ...

As the name suggests the Foundation module introduces users to the ITIL framework including its terminology and key concepts. All classroom...

In addition to these there is an eighth module called the ITIL 4 Managing Professional Transition which is for people who already hold 17 o...

The below list contains a brief overview of each level but you can find in-depth information about ITIL certification levels here. If you p...